Privacy Policy

Effective Date: March 2025

1. Introduction

CG Bodyshop Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

2. Data Controller and Data Protection Officer

The Data Controller for your personal data is:
CG Bodyshop Limited

17-18 Standard Way, Fareham PO16 8XB

Our appointed Data Protection Officer (DPO) is M. Hardy.
If you have any questions, concerns, or requests regarding your personal data, you can contact us via email at:
bo******@*************co.uk

3. What Information We Collect

We may collect and process the following types of personal data:

Name, contact information (address, email, phone number)
Vehicle information (make, model, registration details)
Insurance details (if applicable)
Payment and billing information
Communications you send to us (e.g., customer service enquiries)

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, and browsing patterns, using cookies (please refer to our Cookie Policy for more details).

4. How We Use Your Information

We use your personal data for the following purposes:

To manage and fulfil your service requests
To communicate with you about your vehicle repairs or service
To process payments and manage financial transactions
To meet legal and regulatory obligations
To improve our services, website, and customer experience
For marketing communications (only where you have provided consent)

5. Sharing Your Information

We will never sell your personal data to third parties.
We may share your data with:

Insurance companies (where applicable)
Approved contractors or suppliers working on our behalf
Legal and regulatory bodies, if required by law

All third parties are required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was provided.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

You have rights under GDPR, including:

The right to access your personal data
The right to have your data corrected or erased
The right to object to or restrict processing
The right to data portability
The right to withdraw consent at any time (where consent was provided)

To exercise any of these rights, please contact our DPO at: bo******@*************co.uk.

9. Changes to this Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and where appropriate, notified to you by email.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact:

Data Protection Officer: M. Hardy
Email: bo******@*************co.uk
CG Bodyshop Limited

APL25

Privacy